Terms of Service

By using this website or placing an order through Heartfelt Supply, you agree to the terms below. These terms apply to all users — including those browsing the site, creating an account, or placing orders.

We may update these terms at any time. Continued use of the site means you accept the current version.

Who Can Use This Site

You must be at least 18 years old, or using the site with permission from a parent or guardian.

You agree to provide accurate information, and we reserve the right to limit or deny access to the site at our discretion.

Our Role

Heartfelt Supply is an approved third-party vendor. We provide a service that allows you to send care packages to individuals in correctional facilities.

We are not a correctional facility and do not control facility policies, operations, or decisions. Facility rules always take priority.

Orders and Availability

All orders depend on:

  • Product availability

  • Facility approval and acceptance

Items in your order may be changed, substituted, or removed based on inventory or facility restrictions.

Prices, products, and availability may change at any time without notice.

Substitutions

If an item is out of stock, we may substitute it with a similar, approved item.

Substitutions do not require advance notice and are made to avoid delays.

If you’re unhappy with a substitution, we may offer a credit or replacement, depending on the situation.

Accuracy of Information

You are responsible for entering:

  • The correct recipient name

  • The correct ID or DIN number

  • The correct facility

  • Information related to eligibility and limits

We are not responsible for issues caused by incorrect or incomplete information.

Facility Rules and Package Acceptance

All orders are reviewed by the receiving facility.

Facilities may reject items, change what’s allowed, or enforce limits on weight, frequency, or content.

We cannot guarantee that any order will be accepted or delivered.

Please review our Refunds & Credits Policy for more information on how these cases are handled.

Payments

We accept standard payment methods such as credit/debit cards and PayPal.

Payment must be received before we begin processing your order.

If a payment fails or is declined, the order may be canceled.

Some items or processors may have restrictions based on facility rules or legal limitations.

Intellectual Property

All content on this website — including text, images, product listings, and branding — belongs to Heartfelt Supply.

You may not copy, reuse, sell, or distribute any content without our permission.

We grant you a limited license to use the site for personal, non-commercial purposes only.

Acceptable Use

You may not use this site for any illegal or unauthorized purpose. This includes:

  • Attempting to interfere with site functionality

  • Scraping or hacking

  • Impersonating others

  • Submitting false or misleading information

We may terminate your access if we suspect misuse.

User Content

If the site allows you to submit content (such as reviews or feedback):

  • You retain ownership of your content

  • We may use or display that content for site operations

  • We may remove content that violates laws or our standards

Limitation of Liability

We provide this service “as is.”

We do not guarantee uninterrupted service or acceptance of any order.

We are not liable for:

  • Correctional facility decisions or delays

  • Carrier issues

  • Indirect, incidental, or consequential damages

Indemnification

By using this site, you agree to hold Heartfelt Supply harmless from any claims, losses, or liabilities arising from your use of the site or violation of these terms.

Termination

We may suspend or terminate your access to the site for any reason, including:

  • Violation of our terms

  • Suspected fraud

  • Legal obligations

We are not required to provide advance notice.

Governing Law

These terms are governed by the laws of the State of New York.

Any disputes will be resolved in that jurisdiction.

Changes to These Terms

We may update these terms at any time.

Your continued use of the site means you agree to any changes.

Contact Us

If you have questions about these terms, please contact us.