Privacy Policy

This Privacy Policy explains how Heartfelt Supply collects, uses, and protects your personal information.

By using our website or placing an order, you agree to the practices described here.

This policy applies to:

  • Browsing our website

  • Placing an order

  • Communicating with our support team

1. Information We Collect

We collect information in two ways:

Information you provide:

  • Your name

  • Email address and phone number

  • Shipping and billing address

  • Payment details

  • Order and recipient information (including facility name and ID number)

Information collected automatically:

  • Your IP address

  • Browser and device type

  • Pages visited and how you use the site

  • Cookies and tracking data (see section on Cookies)

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you about your order or support request

  • Improve our website and service

  • Prevent fraud or misuse of our platform

  • Comply with legal requirements or facility policies

We do not use your personal information for third-party marketing purposes.

3. How Your Information Is Shared

We may share your information with:

  • Payment processors and shipping providers to fulfill your order

  • Correctional facilities, when required for delivery and security purposes

  • Legal authorities, if required by law, court order, or legal process

  • In the event of a business transfer or sale of Heartfelt Supply

We do not sell your personal information.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Make the site work smoothly

  • Understand how users interact with the site

  • Improve features and overall experience

We don’t use cookies to collect sensitive personal information or sell data.

You can manage cookies through your browser settings. Disabling cookies may limit some site functionality.

5. Data Security

We use reasonable safeguards to protect your information, including secure servers and encrypted payment processing.

While no system is 100% secure, we take appropriate steps to protect your data.

You are responsible for keeping your account credentials private.

6. Children’s Privacy

Our site is not intended for children under 13 (or under 16 in jurisdictions where required).

We do not knowingly collect personal information from children.

All orders must be placed by adults.

7. Your Choices and Rights

You may:

  • Access or update your account information

  • Contact us with questions about how your data is used

Privacy rights may vary based on your location. We handle all privacy-related requests through our support team.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

If we make changes, we’ll post them on this page.

Your continued use of the site means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us.